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Call Center Representative at CVS Health - ApplyBlast

Call Center Representative

CVS Health

24 days ago

3.2 on Glassdoor

Franklin, Tennessee, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Call Center Representative serves as the primary point of contact for members, providers, and plan sponsors, delivering exceptional customer service through phone, digital, and written communication channels. This role is responsible for resolving inquiries, educating customers on benefits and available resources, advocating for customer needs, and creating positive service experiences. The representative demonstrates strong problem-solving skills, professionalism, empathy, and accountability while ensuring compliance with company policies and regulatory requirements.

Responsibilities

Resolve member and provider inquiries through phone, chat, and email
Research and resolve claims, eligibility, billing, and benefit issues
Educate customers on plan benefits, policies, and self-service tools

Skills

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.