Call Center Representative

The Onsite Call Center Representative serves as the primary point of contact for patients, responsible for outbound and inbound calls to educate individuals about healthcare plan benefits and facilitate enrollment in Monogram Health's program. The role involves conducting outreach to schedule exams, reinforcing service value, and ensuring compliance with HIPAA regulations while maintaining accurate patient records. This position requires adaptability, strong communication skills, and the ability to thrive in a fast-paced, on-site environment.