ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Call Center Service Associate-7 at Horizon Blue Cross Blue Shield of New Jersey - ApplyBlast

Call Center Service Associate-7

Horizon Blue Cross Blue Shield of New Jersey

4 months ago

3.4 on Glassdoor

Newark, NJ

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role involves resolving basic customer inquiries for insurance members via phone, mail, and email by probing for relevant information, utilizing systems for verification, and investigating claims or benefit issues. Staff must accurately document interactions, follow up on unresolved matters, and escalate trends while maintaining high quality standards in a fast-paced environment.

Responsibilities

Receive and resolve customer inquiries via multiple channels
Verify member information using computer systems and reference materials
Initiate investigations for claims, benefits, and enrollment issues
Document customer interactions and actions according to quality guidelines
Escalate unresolved issues and call trends to management

Skills

About Horizon Blue Cross Blue Shield of New Jersey

horizonblue.com

Headquarters

Newark, New Jersey, United States

Company Size

5001-10000 employees

Founded

1932

View Profile

Horizon BCBSNJ offers affordable New Jersey healthcare and health insurance for individuals, families and employers. Find cheap NJ health insurance quotes online from Horizon BCBSNJ website, an independent licensee of the BCBS Association.