Call Center Specialist I or II

As a Call Center Specialist I at Monument Health, you serve as the primary point of contact for patients, families, and providers regarding appointments, insurance, billing, and general healthcare inquiries. You will efficiently schedule appointments, verify coverage, and provide accurate service information using electronic health record systems while maintaining compliance with HIPAA regulations. This role involves de-escalating complex issues, supporting outbound campaigns, and documenting interactions within a sedentary work environment focused on patient satisfaction metrics.