Call Center Specialist I
Monument Health(20 days ago)
About this role
The Call Center Specialist serves as the initial point of contact for patients, families, and healthcare providers, providing information, scheduling, and support related to healthcare services. The role involves empathetic communication, managing inquiries, and documentation, with opportunities for performance-based bonuses.
Required Skills
- Customer Service
- Communication
- EHR Systems
- Insurance Verification
- Scheduling
- Documentation
- De-escalation
- HIPAA Compliance
- Patient Support
Qualifications
- High School Diploma/GED
About Monument Health
monument.healthMonument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.
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