Call Center Specialist II Crisis Services 40hrs, Leominster
UMass Memorial Medical Center
About this role
The Call Center Specialist II at UMass Memorial Health handles inbound calls, schedules referrals for behavioral health crisis services, and interacts with clients to connect them to necessary resources. The role involves coordinating emergency and urgent cases, assessing client needs, and managing insurance and documentation processes.
Skills
About UMass Memorial Medical Center
ummhealth.orgIndustries
Healthcare
UMass Memorial Health is the largest health care system in Central Massachusetts offering the region’s most sophisticated medical technology & support services.
Recent company news
Worcester TelegramUMass Memorial Health reaches new contract with Blue Cross Blue Shield of MA
Nov 13, 2025
Worcester Business JournalUMass Memorial Health to merge two of its hospitals
Jul 10, 2025
The Boston GlobeBlue Cross, UMass Memorial reach contract deal, averting crisis for nearly 200,000 patients
Nov 13, 2025
The Business JournalsMarlborough Hospital to become official UMass Memorial site
Dec 31, 2025
Spectrum NewsNew Satellite Emergency Facility hopes to rebuild care in the Nashoba Valley
Sep 22, 2025
About UMass Memorial Medical Center
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for UMass Memorial Medical Center.
Salary
$44k – $66k
per year
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