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Call Center Specialist at Monument Health - ApplyBlast

Call Center Specialist

Monument Health

4 months ago

3.1 on Glassdoor

Rapid City, SD

Hybrid

Full Time

Junior

0 applicants

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About this role

A Call Center Specialist at Monument Health serves as the first point of contact for patients regarding appointments, insurance, billing, and healthcare services. The role involves accurate information dissemination, empathetic communication, and efficient resolution of inquiries while documentation must comply with HIPAA standards. Employees may also support outbound call campaigns and handle complex issue de-escalation.

Responsibilities

Answer inbound patient calls with professionalism and empathy
Schedule and confirm patient appointments using EHR systems
Verify insurance coverage and resolve billing inquiries
Document all interactions to maintain HIPAA compliance
De-escalate complex patient issues for timely resolution

Skills

Qualifications

High School Diploma or GED Equivalent

About Monument Health

monument.health

Headquarters

Rapid City, South Dakota, United States

Company Size

1001-5000 employees

Founded

1973

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Monument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.