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Call Center Supervisor - CENTRAL SERVICES at Sedgwick - ApplyBlast

Call Center Supervisor - CENTRAL SERVICES

Sedgwick

3 months ago

3.2 on Glassdoor

Sedgwick County, Kansas

Onsite

Full Time

Senior

0 applicants

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About this role

This role oversees the daily operations of the Tax Call Center, including supervising staff, monitoring performance metrics, and setting customer service standards. The incumbent also serves as a primary liaison between the Call Center and various stakeholder departments while occasionally acting as a Call Specialist to answer citizen inquiries.

Responsibilities

Oversee daily operations of the Tax Call Center
Supervise, schedule, and assign work to call center staff
Monitor call quality and assess performance metrics
Serve as liaison between Call Center and stakeholder departments
Answer escalated issues and explain county policies to callers

Skills

About Sedgwick

sedgwick.com

Headquarters

United States

Company Size

10001+ employees

Founded

1969

View Profile

Sedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.