Call Center Supervisor

New York City Government

27 days ago

United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Principal Administrative Associate at the NYC Department of Environmental Protection supports the Call Center team by developing training programs, monitoring call quality, and overseeing daily operations. The role involves supervising staff, managing customer service efforts, and ensuring compliance with policies. It requires experience in administrative supervisory roles within a high-volume call center environment.

Skills

About New York City Government

nyc.gov

NYC.gov is the official web portal of the New York City government, acting as a centralized access point to municipal information, services, and updates for residents, businesses, and visitors. The site provides real‑time statuses and practical services—parking, school schedules, trash collection, permits, benefits, public safety alerts, and online transactions—along with news and agency announcements. Designed for broad accessibility, nyc.gov aggregates agency resources, forms, and contact channels to simplify interactions with city government and streamline service delivery. It also supports emergency notifications, multilingual information, and digital tools to help users find services and apply for programs.