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Call Center Supervisor (Collections) at AllianceOne - ApplyBlast

Call Center Supervisor (Collections)

AllianceOne

1 month ago

2.9 on Glassdoor

Maumee, Ohio, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Call Center Supervisor (Collections) manages and develops a team of agents to meet performance targets, maximize productivity, and ensure quality in a contact center environment. This on-site role in Maumee, OH, involves coaching agents, monitoring metrics, and providing real-time support to handle escalated customer inquiries. The position requires strong leadership and problem-solving skills to drive team success and operational efficiency.

Responsibilities

Manage and develop a team of agents to meet performance and quality metrics
Provide real-time support and coaching to agents handling customer inquiries
Monitor team performance and ensure adherence to company policies and procedures