Call Center Supervisor, Guest Experience Operations

The Call Center Supervisor, Guest Experience Operations oversees day-to-day call center operations and provides leadership to call center and concierge staff at Crystal Bridges Museum of American Art. This role ensures a welcoming and engaging guest experience by managing phone and email inquiries, processing reservations and payments, and resolving guest questions and concerns. The position supports consistent, accurate, and responsive service across all guest interactions while maintaining current reference materials and call center systems.