Call Center Supervisor (On-Site)

F.H. Furr is seeking an experienced Call Center Supervisor to lead and develop a team of customer service and booking agents at their Manassas, Virginia headquarters. This onsite leadership role drives exceptional customer experiences, maximizes appointment bookings, and ensures alignment with Plumbing, HVAC, and Electrical service teams. The supervisor provides coaching, performance management, workforce oversight, and escalation support while partnering with Dispatch, General Managers, and Operations teams.