Call Center Supervisor
MapQuest
About this role
The Call Center Supervisor at CalAmp oversees and guides call center employees, ensuring high-quality customer service and operational efficiency. They handle personnel management, monitor performance metrics, and serve as a point of escalation for customer issues. The role involves implementing processes to improve service standards and fostering a positive, compliant work environment.
Skills
About MapQuest
mapquest.comMapQuest is a web-based mapping service that provides users with maps, driving directions, and live traffic updates. The platform allows users to explore nearby businesses, restaurants, and hotels while also offering real-time road condition information. With its user-friendly interface, MapQuest is a go-to resource for travelers and commuters looking for reliable navigation solutions.
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About MapQuest
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for MapQuest.
Salary
$50k – $70k
per year