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Call Center Supervisor at Modaxo - ApplyBlast

Call Center Supervisor

Modaxo

4 months ago

4.1 on Glassdoor

United States

Onsite

Full Time

Senior

0 applicants

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About this role

A Call Center Supervisor at Elovate oversees daily operations for a centralized call center and client help desk, providing frontline leadership to Tier 1 and Tier 2 support staff. The role focuses on real-time performance management, coaching associates, ensuring service level agreements are met, and escalating complex customer or operational issues to management. This position is essential for maintaining high-quality service delivery and adhering to client contracts and regulatory requirements.

Responsibilities

Supervise daily activities of call center associates and help desk staff
Monitor real-time queues and call volumes to ensure SLA attainment
Provide coaching and quality feedback to improve team performance
Escalate complex customer contacts and operational risks to management
Contribute to performance analysis reports and operational updates

Skills

About Modaxo

modaxo.com

Headquarters

Mississauga, Ontario, Canada

Company Size

1001-5000 employees

Founded

2020

View Profile

We are Modaxo, a collective of companies passionate about moving people. Our brands create innovative technology for the people transportation industry.