Call Center Team Lead
Window Nation(2 months ago)
About this role
The Call Center Team Lead at Window Nation oversees the daily operations of a busy call center to support the company’s growth objectives. The role focuses on supervising call center agents, managing call flow and appointment scheduling, and ensuring data integrity. This position also involves developing team practices, conducting regular training sessions, and contributing to the implementation of new processes and motivational strategies.
Required Skills
- Call Management
- Appointment Scheduling
- Performance Monitoring
- Lead Qualification
- Data Accuracy
- Escalation Handling
- Plan Implementation
- Team Development
- Training Delivery
- Microsoft Office
+7 more
Qualifications
- High School Diploma
- GED
About Window Nation
windownation.comCloudflare is a web infrastructure and security company that runs a global network to help websites, APIs, and applications deliver content faster and stay protected. Its products include a CDN, DDoS mitigation, web application firewall, managed DNS, SSL/TLS, load balancing, edge compute (Workers), and Zero Trust security services. Cloudflare serves organizations from small sites to large enterprises, emphasizing low-latency performance, resilience, and simple APIs and integrations. Customers choose it for broad global coverage, strong security features, and developer-friendly tools.
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