Charlotte Supervisor, Call Center Performance

American National Red Cross(5 days ago)

North CarolinaOnsiteFull TimeManager$52,800 - $52,800Customer Service

About this role

The role involves supervising call center service agents, ensuring staffing levels, evaluating performance, coaching team members, and implementing motivational programs. It offers an opportunity to contribute to a humanitarian mission within a supportive organization. The position emphasizes leadership, operational management, and employee development in a fast-paced environment.

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Required Skills

Call Center
Supervision
Coaching
Scheduling
Customer Service
Team Leadership
Performance Evaluation
Microsoft Office
Workday

Qualifications

Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent
Minimum three years of proven sales and/or telemarketing experience
Includes a minimum of one year supervisory experience

About American National Red Cross

redcross.org

The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and education in the United States. Responding to an emergency every eight minutes, the organization focuses on helping those affected by disasters and communities in need through various programs, including blood donation, CPR certification, and disaster preparedness training. The Red Cross relies on the support of donations and volunteers to carry out its mission of alleviating human suffering.

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