Call Centre Agent
Astron Energy South Africa (Pty) Ltd(1 month ago)
About this role
A Call Centre Agent at FNB HSL represents the bank across telephone and digital channels, serving as a primary point of contact to support and enhance customer satisfaction. The role is based within FNB’s customer-facing operations and contributes to continuous service improvement and adherence to governance standards. It requires familiarity with banking products and internal systems to support accurate information delivery and customer engagement.
Required Skills
- Telephonic Communication
- Customer Service
- CRM Systems
- Cost Management
- Complaint Resolution
- Product Knowledge
- Reporting
- Time Management
- Governance Compliance
- Data Analysis
Qualifications
- NQF Level 5
- 1-2 Years Experience
- Hogan/Call Centre CRM Exposure
About Astron Energy South Africa (Pty) Ltd
co.zaN/A
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