Call Queue Coordinator
Atlas Technica
About this role
The Call Queue Coordinator at Atlas Technica supports real-time call queue oversight and operational analysis within a fast-paced IT service environment. The role involves monitoring call center metrics, generating reports, and collaborating across teams to improve SLA performance and operational efficiency.
Skills
About Atlas Technica
atlastechnica.comAtlas Technica is a managed IT and cloud services firm that partners with the alternative investment industry to deliver infrastructure, security, and compliance expertise. They offer outsourced IT, cybersecurity, cloud engineering (Azure and AWS), and cloud-maturity services, plus SOC2 and related compliance support. Positioning itself as a strategic technology partner, Atlas handles day-to-day operations and risk so investment firms can focus on their core business. Clients access support and tools through managed services, advisory engagements, and a dedicated client portal.
About Atlas Technica
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$64k – $87k
per year