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Call Specialist at The Opportunity Alliance - ApplyBlast

Call Specialist

The Opportunity Alliance

25 days ago

South Portland, Maine, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Opportunity Alliance is seeking a full-time Call Specialist to support the 211 Maine Contact Center by providing confidential information and referral services to individuals seeking health and human services. The role involves handling calls, texts, and emails while delivering empathetic customer service and accurate problem-solving to connect clients with essential community resources. This position requires thorough documentation and flexibility to work within a 24-hour program schedule.

Responsibilities

Receive calls texts and emails from individuals seeking access to health and human services
Provide quality customer service empathetic care and informed problem solving skills
Maintain complete thorough and accurate documentation as required by the program

Skills

About The Opportunity Alliance

opportunityalliance.org

Headquarters

Portland, Maine, United States

Company Size

201-500 employees

Founded

1965

View Profile

A Southern Maine nonprofit that helps people through crisis support, mental health and substance use care, family supports and early childhood education, community building, and access to basic needs.