Capacity Planner - Lead
Everise(2 months ago)
HybridFull TimeSenior$119,185 - $160,085 (estimated)Workforce Management
Apply NowAbout this role
The Workforce Management Analyst at Everise is responsible for managing capacity planning and forecasting for assigned clients while ensuring quality delivery within the workforce management and scheduling environment. The role requires collaboration with WFM managers and stakeholders, as well as the implementation of innovative forecasting planning solutions to maximize efficiency.
Required Skills
- Capacity Planning
- Forecasting
- Analytical Skills
- Communication Skills
- Organizational Skills
Qualifications
- 5 Years Call Center Experience
- 2 Years WFM/Scheduling Experience
About Everise
weareeverise.comEverise delivers happiness to millions of customers globally. We excel at solving customer problems for some of the world's biggest brands.
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