WFM Capacity/ Senior Capacity Planner (KUL Based Only)
Agoda
About this role
The role involves forecasting contact center demand and analyzing operational capacity within Agoda's Customer Experience Group. The focus is on supporting the WFM team to meet service level agreements and improve processes.
Skills
Qualifications
About Agoda
careersatagoda.comAgoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.
Recent company news
Yahoo FinanceAgoda Unveils Most Popular International and Domestic Destinations among Japanese Travelers for Spring Break
3 weeks ago
PR NewswireAgoda Releases Ranking of Japan's Most Popular Domestic Winter Travel Destinations
Dec 29, 2025
Japan Wire by KYODO NEWSTravel firm Agoda urged to improve business after booking troubles
Jun 23, 2025
SkiftAgoda’s Job Cuts Spark Outrage Over Clauses Silencing Workers
Sep 19, 2025
Web In TravelAgoda’s Omri Morgenshtern on staying relentless and building velocity
Nov 18, 2025
About Agoda
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Agoda.
Salary
$55k – $70k
per year