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Care Advocate - Call Center Representative at Gateway Foundation - ApplyBlast

Care Advocate - Call Center Representative

Gateway Foundation

1 month ago

Naperville, Illinois, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Care Advocate - Call Center Representative serves as the initial point of contact for individuals seeking substance use and mental health treatment services. This role involves engaging with callers, gathering information, and facilitating the admission process by connecting customers to appropriate treatment centers. The position requires strong phone customer service skills and the ability to work in a fast-paced environment.

Responsibilities

Engage with callers and respond to messages about treatment services and admission eligibility
Assist callers seeking help for substance use and mental health issues and gather information
Facilitate admission process by confirming information and connecting customers to treatment centers

Skills

About Gateway Foundation

gatewayfoundation.org

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

1968

View Profile

Gateway Foundation is one of the country's largest nonprofit providers specializing in substance use and mental health disorder treatment. It offers a full continuum of care including residential inpatient, outpatient, partial hospitalization, detox, and virtual treatment programs. The organization operates multiple locations across Illinois and provides individualized, evidence-based treatment approaches such as cognitive behavioral therapy, dialectical behavior therapy, and medication-assisted recovery.