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Care Ops at Alan - ApplyBlast

Care Ops

Alan

5 days ago

4.4 on Glassdoor

Dakar, Senegal

Onsite

Full Time

Senior

0 applicants

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About this role

As the most senior Care person on the ground for Alan Africa, you will lead the transformation of the local Care organization, designing the target operating model and integrating global practices into the Senegal and Côte d'Ivoire teams. You will own operational performance, quality, and tools while serving as the bridge between local operations and Alan's global Care community. This role focuses on scaling the team, structuring KPIs, and ensuring a seamless transition to Alan's platform and ways of working.

Responsibilities

Design and roll out target operating model for care teams
Lead integration of global KPIs, rituals, and playbooks
Own operational performance, quality, and tooling transitions

Skills

About Alan

alan.com

Headquarters

Paris, Île-De-France, France

Company Size

501-1000 employees

Founded

2016

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Alan is a health technology company based in Paris that combines prevention and insurance to support individuals in managing their physical and mental health. Founded in 2016, Alan strives to deliver a unique user experience that empowers users to take proactive steps towards their health. The company offers personalized health solutions, making healthcare accessible and efficient through innovative digital tools. Alan aims to redefine the traditional insurance model by emphasizing prevention and comprehensive health support.