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© All Rights Reserved. ApplyBlast.com
Empower AI
The CASD Shift Lead manages a shift of Tier 1 Service Desk Agents, providing high-quality first‑contact support to a large internal user base of approximately 40,000. The role involves handling incidents, problems, service requests, and change requests across multiple channels, maintaining ticket ownership, and escalating to Tier 2 when necessary. This position also requires senior-level Tier 1 duties, ensuring timely resolution and adherence to service level agreements.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
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