Case Manager - Relationships

The Case Manager - Relationships provides dedicated services to insurers and the client Trustee, managing claims for Death, Terminal Illness, Income Protection, Permanent Incapacity, and Total and Permanent Disablement. This role serves as the primary contact for members and claimants, ensuring accurate and timely information is delivered with professionalism and sensitivity. The position focuses on balancing member needs with operational limits to achieve quality outcomes while maintaining a member-centric approach.