Case Manager

Mercer is hiring a Case Manager in the Plan Administration team to handle complex claims for deceased estates, total and permanent disablement, permanent incapacity, and terminal illness. Based in Adelaide or Melbourne, this hybrid role requires direct liaison with diverse stakeholders such as customers, executors, insurers, and legal practitioners to manage claim workflows and ensure regulatory compliance. The ideal candidate must possess strong attention to detail, personal resilience, and exceptional communication skills to serve as the primary point of contact for each case.