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Cash Management Client Support & Training Specialist at Flagstar Bank - ApplyBlast

Cash Management Client Support & Training Specialist

Flagstar Bank

4 months ago

2.9 on Glassdoor

New York, NY

Hybrid

Full Time

Junior

0 applicants

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About this role

A Cash Management Client Support & Training Specialist at Flagstar Bank delivers tailored training sessions for clients using Commercial Cash Management Services. The role involves guiding clients through banking platforms like Online Banking and Remote Deposit Capture via Microsoft Teams or in-person, while coordinating troubleshooting and collaborating with internal teams to ensure seamless service delivery.

Responsibilities

Deliver tailored training sessions on Cash Management services to clients
Coordinate scheduling for client trainings, installations, and troubleshooting sessions
Collaborate with internal teams to resolve client issues and optimize service delivery
Conduct demonstrations of banking platforms for prospective corporate clients
Document and track client support activities using Workflow and Salesforce queues