Central Reservations Agent - CORP

The Central Reservations Agent acts as the primary voice of the hotel, professionally managing all guest reservations and inquiries via phone, email, and fax. The role involves accurately inputting rooming lists, maintaining special request logs within the Property Management System, and utilizing up-selling techniques to maximize transient room revenue. Agents are expected to understand hotel inventory status and provide clear directions while maintaining excellent telephone etiquette and adherence to luxury hotel standards.