CGA Triage Coordinator

Oscar Health(22 days ago)

RemoteFull TimeJunior$44,000 - $44,000Complaints, Grievances & Appeals (CGA) Operations

About this role

Oscar Health is hiring a CGA Triage Coordinator to support the company’s complaints, grievances, and appeals (CGA) operations for health insurance members. The role focuses on being the first point of handling incoming CGA cases and ensuring they are routed appropriately to support member and provider service. This position reports to the CGA Team Lead and is open to candidates living in AZ, FL, GA, or TX.

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Required Skills

Case Triage
Customer Service
Complaint Intake
Appeals Processing
Queue Management
SLA Management
Case Routing
Escalation Handling
CRM Tools
Knowledge Management

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About Oscar Health

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Oscar Health is a technology-driven health insurance company offering individual, family, and Medicare plans in select U.S. markets. It pairs insurance coverage with consumer-focused digital tools — a mobile app, telemedicine, and dedicated care teams — to simplify enrollment, care navigation, and claims management. Using data and provider partnerships, Oscar emphasizes preventive care, personalized support, and greater cost transparency for members.