Change & Incident Management - ServiceDesk L2

The Change & Incident Management - ServiceDesk L2 role serves as the central governance authority for managing the end-to-end IT change and incident management lifecycle within the organization's ITSM framework. The position acts as the Single Point of Contact for all Requests for Change, driving structured decision-making through Change Advisory Board governance to minimize service disruption and ensure compliance with ITIL-aligned processes. This role is designed as an onsite position primarily working from an HPE partner or customer office.