Change Manager

This role involves leading medium to large-scale change initiatives and managing key workstreams within strategic programmes to ensure successful business readiness and adoption across Retail, Group Customer Operations, and the wider organisation. The Change Manager will work closely with stakeholders to deliver impactful business change that supports strategic ambitions and enhances outcomes for customers and colleagues. The position requires influencing meaningful change, collaborating with a wide network of colleagues, and contributing to the delivery of transformation at pace while maintaining a focus on quality, control, and benefit realisation.