Chargebacks & Investigations Manager

The Chargebacks & Investigations Manager provides direct operational leadership for the local Chargeback & Fraud Investigations team, overseeing end-to-end card issuer dispute processing, fraud investigations, representment, and arbitration proceedings. This role involves leading supervisors and operational analysts to optimize workflow queues, enforce strict scheme rule compliance, and integrate global quality assurance frameworks to drive high win rates and minimize operational write-offs. The position requires managing complex dispute cases, implementing quality assurance programs, and collaborating with cross-functional teams to enhance operational tools and automation.