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Chief Customer Officer at Xapo Bank - ApplyBlast

Chief Customer Officer

Xapo Bank

12 days ago

3.8 on Glassdoor

Remote

Full Time

Executive

0 applicants

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About this role

The Chief Customer Officer leads the customer-focused commercial strategy at Xapo Bank, owning the Customer P&L for both retail and institutional segments. This role is responsible for growing member assets, optimizing customer lifetime value, and driving retention through a unified operating model that integrates growth, product management, and client coverage. The position requires a leader with deep expertise in regulated banking, digital assets, and commercial product economics.

Responsibilities

Own the Customer P&L for retail and institutional segments
Grow member assets through balance-sheet products and lending
Drive customer acquisition, retention, and lifecycle management

Skills

About Xapo Bank

xapobank.com

Headquarters

Gibraltar, Gibraltar

Company Size

201-500 employees

Founded

2014

View Profile

Xapo Bank is a digital bank that brings Bitcoin and US dollar banking together in a single app, letting customers secure, transact, and grow their BTC holdings alongside USD accounts. Founded in 2013 and headquartered in Gibraltar, it brands itself as “where global banking meets Bitcoin,” offering custody, payments and account services that bridge crypto and traditional finance. The platform emphasizes security and seamless management of Bitcoin and fiat for customers worldwide.