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Customer Success Team Lead (APAC) at Xapo Bank - ApplyBlast

Customer Success Team Lead (APAC)

Xapo Bank

1 month ago

3.8 on Glassdoor

Remote

Full Time

Manager

1 applicant

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About this role

The Customer Success Team Lead (APAC) leads a fully remote team to deliver seamless customer support services while aligning with departmental KPIs and company OKRs. This role focuses on proactive leadership, strategic oversight, and continuous improvement to enhance customer satisfaction and retention. The position involves managing team performance, overseeing quality assurance programs, and resolving escalated customer issues.

Responsibilities

Supervise and mentor customer support advisors to ensure high performance
Establish and maintain quality assurance programs to monitor agent performance
Manage escalated customer issues and oversee complaint resolution processes

Skills

About Xapo Bank

xapobank.com

Headquarters

Gibraltar, Gibraltar

Company Size

201-500 employees

Founded

2014

View Profile

Xapo Bank is a digital bank that brings Bitcoin and US dollar banking together in a single app, letting customers secure, transact, and grow their BTC holdings alongside USD accounts. Founded in 2013 and headquartered in Gibraltar, it brands itself as “where global banking meets Bitcoin,” offering custody, payments and account services that bridge crypto and traditional finance. The platform emphasizes security and seamless management of Bitcoin and fiat for customers worldwide.