China Customer Service Lead
Pfizer(2 months ago)
About this role
This role leads Customer Service Operations for Pfizer’s China market, overseeing a team responsible for transactional customer service execution across order management and issue resolution. It focuses on delivering seamless end-to-end customer experiences through strong cross-functional collaboration and continuous process and systems improvement. The position also supports service excellence, team performance, and customer satisfaction measurement across China.
Required Skills
- Customer Service Operations
- People Management
- Order Management
- Claim Resolution
- Dispute Resolution
- Customer Experience
- Cross-Functional Collaboration
- S&OP
- Process Improvement
- KPI Management
+17 more
Qualifications
- Bachelor’s Degree
- Master’s Degree
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Pfizer
Similar Jobs
Demand Planning and Customer Service Lead
Mapleview Family Dentistry(1 month ago)
Customer Service Representative
ZURU(1 month ago)
Operations Specialist - ExxonMobil
MarketStar(2 months ago)
Customer Service Specialist with German
Elanco(1 month ago)
Supervisor, Customer Service Ops
RGH Enterprises, LLC(2 months ago)
Full Time Call Center Representative
Movado Group(4 months ago)