Claims Customer Service Executive (temp opportunity)
Marshmallow(27 days ago)
About this role
A Claims Customer Service Executive at Marshmallow is responsible for providing exceptional service to customers during motor claims, managing inquiries through both inbound and outbound communication. The role involves collecting detailed information about claims, verifying data while monitoring for potential fraud, and utilizing liability assessment tools. Candidates should possess strong customer service skills and be comfortable adapting to a dynamic environment, with a focus on continuous improvement of processes. This is a temporary position lasting approximately two months, with potential for extension.
Required Skills
- Customer Service
- Communication Skills
- Empathy
- Problem Solving
- Initiative
- Organisational Skills
- Attention to Detail
- Knowledge of Motor Claims
- Telephone Manner
- Solutions-Oriented
+2 more
About Marshmallow
www.marshmallow.coMarshmallow is an innovative car insurance provider in the UK, specializing in coverage for newcomers. The company offers competitive rates based on comprehensive driving history, regardless of where the experience was gained, aiming to provide fair and affordable insurance solutions. Marshmallow also emphasizes a seamless user experience with flexible payment options and a user-friendly app for managing policies. Their mission is to ensure that all drivers, regardless of their background, have access to financial protection as they transition to life in the UK.