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Clark | Workforce Scheduling Analyst at TP - ApplyBlast

Clark | Workforce Scheduling Analyst

2 years ago

3.4 on Glassdoor

Angeles City, Pampanga, Philippines

Onsite

Full Time

Medior

0 applicants

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About this role

The Workforce Scheduling and Forecasting Specialist is responsible for analyzing contact center data to develop accurate staffing plans, optimize schedules, and improve resource utilization. They ensure service levels are met through efficient scheduling, support continuous improvement, and utilize innovative technologies like AI and machine learning to enhance workforce management processes.

Skills

About TP

tp.com

Headquarters

Paris, Île-De-France, France

Company Size

10001+ employees

Founded

1978

View Profile

TP is a global leader in digital business services, combining advanced AI technology with human empathy to deliver customer experience and business operations solutions for the world's leading brands. With nearly five decades of experience, TP serves clients across five continents, offering services spanning AI solutions, end-to-end CX, consulting, and specialized services. The company operates in approximately 100 countries and supports over 400 languages and dialects.