TP
The Workforce Supervisor role involves managing and motivating a team of Workforce Analysts and SMEs to meet client and customer goals through strategic planning, forecasting, and operational efficiency. The position emphasizes leadership, process improvement, data analysis, and innovative solutions within a call center environment. It requires acting as a bridge between the team and upper management to ensure high-quality service delivery and organizational growth.
TP is a global leader in digital business services, combining advanced AI technology with human empathy to deliver customer experience and business operations solutions for the world's leading brands. With nearly five decades of experience, TP serves clients across five continents, offering services spanning AI solutions, end-to-end CX, consulting, and specialized services. The company operates in approximately 100 countries and supports over 400 languages and dialects.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TP.
8% below the average for this role
1 month ago