Clerk Support Supervisor

PayJoy(29 days ago)

HybridFull TimeManager$104,402 - $137,274 (estimated)Customer Support

About this role

The Clerk Support Supervisor at PayJoy oversees the clerk support team to ensure high-quality customer support and a consistently positive customer experience. The role includes monitoring daily operations, analyzing customer feedback and operational data, and collaborating with legal and compliance functions. This position is based in Jakarta and sits within a mission-driven company focused on extending credit access to underserved customers in emerging markets.

View Original Listing

Required Skills

Customer Support
Team Leadership
Performance Management
Staff Training
Complaint Resolution
Policy Implementation
Documentation Management
Data Analysis
Report Generation
Legal Compliance

+10 more

Qualifications

College in Business Administration
College in Communications

About PayJoy

payjoy.com

PayJoy is a fintech focused on expanding credit access for underserved consumers in emerging markets — its tagline is “Finance for the next billion.” The company provides phone and small-cash loans with fast approvals, minimal documentation, and a no-late-fees pricing approach, often delivered via partnerships with merchants, carriers and lenders. PayJoy combines alternative data and device-based technology to make financing and Buy-Now-Pay-Later style products available to people who lack traditional credit histories. It operates in multiple countries across Latin America, Africa and Asia.