Client Advisor - Commercial Card

The Client Advisor - Commercial Card role supports Tier 2 and Tier 3 Commercial Card Program Clients and Program Administrators within a designated geographic territory or alongside Account Executives. This position focuses on delivering exceptional customer experiences through various contact channels while serving as a subject matter expert for complex card program inquiries and escalations. The role involves proactive client communication, training on program tools, and collaborating with internal teams to implement process improvements and strategic solutions. Additionally, the advisor manages complex administrative requests and contributes to program growth through root cause analysis and periodic program reviews.