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Consumer Services Specialist at UMB Bank - ApplyBlast

Consumer Services Specialist

UMB Bank

4 days ago

Remote

Full Time

Junior

0 applicants

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About this role

The Consumer Services Specialist role focuses on delivering exceptional customer experiences by handling inbound service center calls and building relationships with UMB customers. The position involves answering banking-related questions, resolving issues, and cross-selling products while maintaining compliance with privacy regulations. This remote-based role requires proficiency in English, basic banking knowledge, and strong customer interaction skills.

Responsibilities

Handle inbound service center calls and resolve customer issues
Cross sell appropriate banking products to customers
Access multiple systems to answer bank related questions

Skills

About UMB Bank

umb.com

Headquarters

Kansas City, Missouri, United States

Company Size

1001-5000 employees

Founded

1913

View Profile

UMB Bank is a full-service financial institution offering personal, business, commercial, and institutional banking products and services. Its offerings include checking and savings accounts, credit cards, mortgage and home equity loans, wealth management, trust and investment services, and treasury solutions. UMB Bank operates as a subsidiary of UMB Financial Corporation and is an FDIC-insured, equal housing lender.