Client Advocate II (Virtual-West Region)

Toshiba Global Commerce Solutions - External(1 month ago)

HybridFull TimeMedior$76,012 - $102,098 (estimated)Client Services

About this role

The Client Advocate II oversees support and service activities for mid-sized or moderately complex client accounts, ensuring operational performance and adherence to delivery standards. The role serves as the primary point of contact to build client relationships, understand product installations, and coordinate issue resolution and escalations. It also involves working with internal teams to drive proactive support, reduce downtime and costs, and support account financials and reporting.

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Required Skills

Client Management
Delivery Management
Call Management
Financial Forecasting
Reporting
Project Support
Vendor Management
Sales Support
Escalation Management
SLA Monitoring

+8 more

Qualifications

Bachelor's Degree in Business Administration
5+ Years Experience

About Toshiba Global Commerce Solutions - External

toshiba.com

Toshiba America (TAI) provides energy, industrial, and electronics solutions across the U.S., including power systems, infrastructure technologies, and semiconductor products. The company emphasizes innovation and sustainability, delivering clean-energy generation, grid and industrial infrastructure, and advanced semiconductor components. TAI combines engineering, manufacturing and system-integration services to support utilities, industrial customers, and electronics manufacturers with turnkey solutions and lifecycle support. Customers rely on Toshiba for deep technical expertise, global R&D, and a portfolio aimed at accelerating decarbonization and digital transformation.