Client Care Associate

Piermont Bank(6 months ago)

New York, NYOnsiteFull TimeSenior$75,000 - $85,000Client Care/Banking Operations

About this role

Piermont Bank is seeking a Client Care Associate to support clients throughout their banking journey, ensuring a positive experience with account setup, transactions, and ongoing service. The role involves working with internal teams, resolving client issues, and supporting compliance and new initiatives. It is vital to maintain high standards of service and adherence to security procedures.

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Required Skills

banking
Customer Service
Account Opening
Transaction Processing
Compliance
Teller System
Remote Banking
ACH
Records Management
Security Procedures

Qualifications

Bachelor’s degree
3+ years banking experience
Knowledge of banking products
Regulatory and compliance knowledge
Technical Skills in Depository Programs

About Piermont Bank

piermontbank.com

Piermont Bank is a hybrid bank that blends traditional banking infrastructure with the speed and flexibility of fintechs to deliver practical, modern banking solutions. It provides digital deposit accounts, payments, and partner-focused banking services, working with fintechs and businesses to embed regulated banking functionality. Piermont emphasizes a pragmatic approach—combining compliance, risk management, and technology—to enable scalable, customer-focused financial products.

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