Client Care Centre Representative

Sun Life Global Solutions is seeking a customer-oriented team player to join their Client Care Centre, where you will provide outstanding customer service by resolving telephone inquiries and chat sessions in English and French. This role involves navigating computer systems to track calls, gather information, and effectively resolve customer issues while enhancing relationships and building loyalty. The position requires fluency in both English and French, along with the ability to handle multiple concurrent chats and adapt to a fast-paced environment.