Client Experience Lead

The Client Experience Lead serves as the hands-on, day-to-day leader of OrangeTwist's centralized call center, overseeing the Client Ambassador Team and Sales Team to ensure exceptional client interactions and operational efficiency. This player-coach role involves training staff, managing call center performance, and resolving escalations while maintaining high standards of service and professionalism. The position focuses on driving sales opportunities, improving client satisfaction, and supporting the overall client journey through effective leadership and system expertise.