Emora Health
The Client Experience Escalation Specialist at Emora handles complex client escalations and coaches the distributed Client Experience team to ensure exceptional service. This hands-on player-coach role focuses on turning difficult customer interactions into moments that build trust and confidence in care. The position involves setting high communication standards, improving workflows, and partnering with internal teams to resolve client issues.
Headquarters
New York, United States
Emora Health provides online mental health care for kids, teens, young adults, and parents, offering therapy, psychiatry and medication management, and ADHD/Autism testing. Their specialized, age-specific clinicians support conditions including anxiety, depression, ADHD, OCD, autism, and more, with no waitlists and care covered by insurance. Services are delivered virtually with copays as low as $0, and the integrated care model combines therapy, medication, and evaluations in one place.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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