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Client Experience at Waterworks - ApplyBlast

Client Experience

Waterworks

18 days ago

3.7 on Glassdoor

Danbury, Connecticut, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

This role focuses on supporting the review, documentation, and improvement of Client Services processes and workflows to enhance operational efficiency. The position involves serving as a subject matter expert for business systems like M3, Fusion, and Business Intelligence, while also assisting with system enhancements, testing, and reporting needs. Additionally, the role supports cross-functional projects, tracks adoption, and provides operational insights to leadership.

Responsibilities

Support review and improvement of Client Services processes and workflows
Serve as business systems SME for M3, Fusion, and Business Intelligence
Partner with leadership to validate reports, dashboards, and data accuracy

Skills

About Waterworks

waterworks.com

Headquarters

Danbury, Connecticut, United States

Company Size

201-500 employees

Founded

1978

View Profile

Waterworks is a luxury design and retail company specializing in high‑end plumbing fixtures, faucets, showers, bathtubs, vanities, tiles, lighting, and accessories for bathrooms and kitchens. It sells its own crafted collections alongside curated designer brands through flagship showrooms and an e‑commerce site, and provides design consultation and custom finish options for residential and hospitality projects. Known for design‑forward styling, artisanal materials, and collaborations with architects and designers, Waterworks serves both consumers and trade professionals. The company supports project specification with showroom experiences, trade programs, and online tools.