Client Happiness Team Lead, Servicing

The Servicing Supervisor, Client Happiness at Earnest is a frontline leader responsible for supporting the company’s mission to make higher education accessible and affordable by ensuring excellent customer experiences for student loan, refinancing, and scholarship clients. The role sits within the servicing organization and reports to the Servicing Manager, helping maintain operational standards and customer satisfaction. It focuses on driving outcomes for clients across multiple contact channels while upholding the company’s service and compliance commitments.