Client Happiness Team Lead, Servicing

Domino Data Lab(12 days ago)

RemoteFull TimeSenior$66,400 - $90,250Client Servicing

About this role

The Servicing Supervisor, Client Happiness at Earnest is a frontline leader responsible for supporting the company’s mission to make higher education accessible and affordable by ensuring excellent customer experiences for student loan, refinancing, and scholarship clients. The role sits within the servicing organization and reports to the Servicing Manager, helping maintain operational standards and customer satisfaction. It focuses on driving outcomes for clients across multiple contact channels while upholding the company’s service and compliance commitments.

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Required Skills

People Leadership
Coaching
CRM
Loan Servicing
Compliance
Quality Assurance
Analytics
Problem Solving
Communication
Workforce Management

About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.