Client Happiness Servicing, Associate

The Client Happiness Servicing Associate at Earnest acts as a brand ambassador to handle client inquiries via multiple channels, offering repayment guidance and resolving concerns with empathy. This role involves proactively promoting products, assisting with payment arrangements, and collaborating with internal teams to ensure timely resolutions while maintaining accurate records. Candidates must be tech-savvy, capable of managing high call volumes, and skilled in de-escalating client conflicts within a customer-focused environment.