About this role
Lyra Health is seeking a Client Liaison Officer to work in a call centre environment, providing high-quality customer service and ensuring compliance with call centre standards. The role involves responding to inbound calls, maintaining accurate client records, and achieving key performance indicators. It requires flexibility to work rotating shifts and a focus on excellent communication and administrative skills.
Required Skills
- Telephony
- Customer Service
- Communication
- Data Accuracy
- Google Suite
About Lyra Health
lyrahealth.comLyra Health is a workforce mental health company that partners with employers worldwide to deliver evidence-based mental health and well‑being services to employees and their families. It combines a vetted network of therapists, coaches, psychiatrists, and digital programs with personalized care navigation and data‑driven measurement to match people to the right care quickly. Lyra’s platform supports therapy, coaching, medication management, and scalable digital interventions, and offers outcomes reporting and integrations for HR and benefits teams. Employers use Lyra to improve access to care, reduce the impact of mental health on productivity, and measure clinical and business outcomes.
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